Sub-processors
Third-party services that process customer data for Intract.
ServicePurposeDataRegion
SupabaseInfrastructureDatabase, authentication, job queuesCustomer data: tickets, transcripts, end customers, usersEU (Paris)
Microsoft AzureInfrastructureFile storage, call processing, technical logsAudio, documents, incoming webhooks, technical logsEU (West Europe)
Microsoft Azure AI FoundryAITranscript analysis, workflows, translation, embeddings, assistantTranscripts, ticket text, assistant conversationsEU (resource in Sweden, inference in the EU Data Zone)
VercelInfrastructureHosting of the web application and the assistantApplication traffic, in transitEU (Paris)
Microsoft 365CommunicationTransactional emails (invitations, password links)Email address and name of the recipientEU
Services you connect
Aircall, Vonage and Microsoft Teams are connected by you, from your own accounts. Intract reads calls and recordings from your telephony provider and sends notifications to the Teams destination you choose; these services work under your contract with them.